Unsupported Metron Support Services
You have purchased your Metron Imaging software and now you want your practice and your patients to receive the most benefits this software offers. According to our records you have not signed up for the Metron-DVM upgrade and support. Here is your first step.
Click here to see a sample of the
Metron Support Services website
available to you once you have signed up!
For the Upgrade and Support Signup Form, click here.
Signing up for your annual support includes:
Product Installation and Setup
- Instructions for initial setup and installation of the Metron-DVM imaging software
- Assistance from our helpdesk as needed
- All software enhancements as they become available1
- Software help with reloads on new and existing computers
Remote Product Training
- Initial product training by a product specialist
- Access to online training programs
- Great for new installations and anyone new to the product
- Training with scheduled version upgrades
Ongoing Product Support2
- Version upgrades and related improvements
- Frequently asked questions
- Best Practice examples shared by other Metron users
- Phone and email support (8:30am – 5:30pm CST)
1. Metron-DVM software enhancements are only available to clients who have an active support agreement.
2. Product support under the support agreement refers to the Metron-DVM software only. It does not include support for your computer hardware or network system. Support for hardware and network systems is available separately from DVMConnexx.
Do you have additional questions for the Metron Service Support Team? Please call or email us. We will be happy to answer your questions providing you additional information about the Metron software support.
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